Frequently asked questions
How should I store my incense to preserve its scent?
To keep your ENCENS K incense at its best, store it in a cool, dry place away from direct sunlight, heat, and humidity. Keep the incense in its original packaging when not in use to help protect it from moisture and surrounding odors. Proper storage will help preserve the fragrance and natural character of the incense over time.
How is ENCENS K sustainable?
ENCENS K is committed to making more considered choices. A portion of our profits is dedicated to supporting environmental organizations and initiatives working to protect the natural world.
How long will my order take to arrive?
Orders typically arrive within 14 business days.
How can I track my order?
You’ll receive an email notification with your tracking information as soon as your order is shipped.
Do you ship internationally?
Yes, ENCENS K ships internationally. Shipping times and rates vary by destination and will be calculated at checkout.
Do you offer free shipping beyond a certain order value or in certain regions?
We offer free shipping if payment is more or equal to 99 euros.
Can I change or cancel my order after placing it?
Yes, you can change or cancel your order. Please contact our customer service team as soon as possible for assistance.
What is your return or exchange policy?
You can review our full return and refund policy on our website.
Do I pay for return shipping?
Yes, customers are responsible for covering the return shipping costs.
How long does it take to receive a refund?
Once your return is received and approved, refunds are typically processed within 14 working days.